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KENOTRONIX EXTREM SLA
Kenotronix Ltée est le premier hebergeur Web à Québec à offrir une garantie sur la disponibilité de votre site Web. Comme nous ne vendons pas de d'acces Internet ou de ligne téléphonique nous pouvons focusser sur ce qui est vraiment important pour vous, soit votre site Web!

Kenotronix Extrem SLA
 

 

  Bronze SLA   100$/month
Silver SLA   200$/month
Gold SLA   500$/month
Extrem SLA Response
Maximum Response Time 12 Hours 8 Hours 4 Hours
Availability 24 / 7 / 365 24 / 7 / 365 24 / 7 / 365
Open Tickets via EMail & Phone
 
 
 
Priority Ticket Escalation
 
 
 
Dedicated Account Represenative
 
 
 
Incidents
Total Incidents 1 1 3
Supported Languages
ASP.NET 1.1, 2.0, 3.0, & 3.5
 
 
 
AJAX
 
 
 
Classic ASP
 
 
 
PHP 4 & PHP 5
 
 
 
Supported System Components
Operating Systems Windows 2003-2008, Linux Windows 2003-2008, Linux Windows 2000-2008, Linux
SQL Server SQL 2000-2008, MySQL SQL 2000-2008, MySQL SQL 2000-2008, MySQL
IIS Version IIS5.0 - IIS7.0 IIS5.0 - IIS7.0 IIS5.0 - IIS7.0
Control Panels Plesk 8.x-9 Plesk 8.x-9 Plesk 8.x-9
Advanced Services
Site Cloning
 
 
 
Database Analysis
 
 
 
Database Replication
 
 
 
Disaster Recovery
 
 
 
Consulting Services
80 $ / hour
80 $ / hour
75 $ / hour

 

Kenotronix Extrem SLA Support is the world's premium support package for hosting infrastructures.  Unlike many companies who rely on service level agreements as a last resort, Kenotronix Extrem SLA is the first choice for companies with mission critical infrstructures.  Extrem SLA gives you 24/7/365 access to the world's leading professionals who are standing by, waiting to solve your hardest technical problems.

Extrem SLA is company-wide coverage for your entire stack of technologies.  We promise that with our Extrem SLAs you will get:

  • Engineering experts with incredible industry experience and knowledge available to you 24/7/365.
  • Staff who are always ready, willing, and able to take your call and solve your hardest problems.
  • Unmatched knowledge of Internet technologies – so we can fix your problem the very first time you call.

If your Web application is mission critical, extrem SLA is the only service that you access to the professionals you need exactly when you need them.

 

 
  • Microsoft
  • Cisco
  • IceWarp
  • Vircom
  • IBM
  • VMWare
  • Intel
  • Linux